{
 "key": "privacy",
 "type": "legal",
 "language": "en",
 "url": "https://ouzoudexcursions.com/privacy-policy/",
 "json": "https://ouzoudexcursions.com/data/en/pages/privacy.json",
 "translations": {
  "en": "https://ouzoudexcursions.com/privacy-policy/",
  "fr": "https://ouzoudexcursions.com/fr/politique-de-confidentialite/"
 },
 "title": "Privacy policy",
 "meta_title": "Privacy Policy | Ouzoud Excursions",
 "description": "How Ouzoud Excursions collects and uses your personal data when you request or book a private trip: what we collect, why, who processes it and your rights.",
 "summary": "We collect only the information needed to organise your trip, we use it only for your booking, and we never sell it. This page explains what we collect, who processes it and how to ask us to see, correct or delete it.",
 "updated": "2026-10-22",
 "highlights": [],
 "facts": [],
 "itinerary": [],
 "includes": [],
 "excludes": [],
 "faq": [],
 "content_markdown": "Ouzoud Excursions, a brand of Visit Morocco Trips (Marrakech, Morocco), is responsible for the personal data collected through this website and through our booking contacts. We keep that data to the minimum needed to organise your trip.\n\n## What we collect\n\nWhen you send a request through our [booking form](https://ouzoudexcursions.com/book-ouzoud-private-tour/), we collect:\n\n- your **name**;\n- your **email address**;\n- your **phone number**, usually your WhatsApp number;\n- your **pickup place** in Marrakech (hotel, or riad and address);\n- your **message**, with the details you choose to give us (date, number of people, children's ages, dietary needs, special requests).\n\nIf you contact us on WhatsApp or by email instead, we receive the same kind of information, plus whatever you include in your messages.\n\nWe ask you not to send sensitive information we do not need. If you tell us about a health condition or a mobility issue so that we can adapt the day, we use it only for that purpose.\n\n## Why we use it\n\nWe use your data only to handle your request and your booking: to reply with a written proposal, confirm the booking, arrange the pickup, pass the necessary details (name, pickup point, phone number) to your driver and, where your trip includes them, to your local guide and the restaurant, and to contact you about your trip. We also keep the records we need for our accounting obligations.\n\nWe do not use your data for advertising, and we do not sell, rent or trade it to anyone.\n\n## Where it is stored and who processes it\n\n- **Our booking system:** requests sent through the website are stored in our booking system, which only our team can access.\n- **PayPal:** deposits are paid through PayPal. Your payment details (PayPal account or bank card) are entered on PayPal's pages and processed by PayPal under its own privacy policy. We do not see or store your card number.\n- **WhatsApp and email:** if you write to us this way, your messages are also handled by the provider of the service you use.\n\nWe keep your data for as long as needed to organise your trip and deal with any follow-up, and for as long as our legal and accounting obligations require.\n\n## Cookies and Google Analytics\n\nThis site uses Google Analytics to understand, in aggregate, how visitors use our pages. It is loaded **only if you accept** in the cookie banner. If you refuse, no analytics cookies are set. You can change your choice at any time with the \"Cookies\" link at the bottom of every page.\n\n## How you found us\n\nTo understand which channels bring us bookings, the site remembers in your browser the website you came from (for example a search engine) and the first page you visited. This information is sent with your booking request, and a short reference code is added to WhatsApp messages started from the site. It does not identify you on its own and is used only for our own statistics.\n\n## Your rights\n\nYou can ask us at any time to:\n\n- **access** the personal data we hold about you;\n- **correct** data that is wrong or incomplete;\n- **delete** your data, unless we must keep it for a legal reason, such as accounting records of a paid booking.\n\nTo do so, write to [booking@ouzoudexcursions.com](mailto:booking@ouzoudexcursions.com) from the email address you used, or tell us which booking it concerns. We will reply by email.\n\n## Changes to this policy\n\nIf we change the way we handle personal data, we will update this page. For any question, see our [contact page](https://ouzoudexcursions.com/contact/). Our booking rules are set out in our [terms and conditions](https://ouzoudexcursions.com/booking-terms/)."
}