Ouzoud Waterfalls Trip: Frequently Asked Questions

Send a request with our online form or on WhatsApp at +212 661 454 738 with your date, number of travellers, pickup place and preferred offer. We reply the same day with availability and the total for your vehicle. If you accept, you pay a 50% deposit online and receive a confirmation and voucher by email. See how to book.

Our price is per vehicle for your whole group, not per person, and depends on the offer, the vehicle size (7 or 17 seats) and options such as the boat ride or lunch. We do not publish figures yet: we send your exact total in writing, usually the same day, before any payment. Our pricing page explains what changes the total.

You pay a 50% deposit online by PayPal, or by bank card through PayPal, once you have accepted the written total. The balance is paid in cash to your driver on the day of the trip. Nothing is paid when you send your request.

Cancellation is free up to 48 hours before the trip, and the deposit is refunded in full. For a later cancellation or a no-show, the deposit is not refunded. If weather makes the trip unsafe, for example a storm or a closed road, you choose between a new date and a full refund of the deposit.

Yes. The vehicle and the driver are for your group only: no other travellers join you and there are no stops at other hotels. On the guided and premium offers, the local guide at Ouzoud is also with your group. The day follows your pace, within the usual timing of the trip.

We pick you up at your hotel entrance in Marrakech, for example in Guéliz, Hivernage, Palmeraie or Agdal. If you stay in a riad inside the medina, cars cannot enter the lanes, so we meet you at the nearest gate or car park the vehicle can reach. Your driver confirms the exact point; see riad pickup.

Yes, at the nearest gate or car park the vehicle can reach, such as Bab Doukkala, Bab Agnaou or Place des Ferblantiers, depending on your quarter. Many riads send someone to walk guests to the car. Give us your riad name and address when you book and your driver confirms the meeting point the day before.

Pickup is usually around 8:00, with the exact time confirmed after booking. The drive takes about 3 hours each way, you spend around 3 to 4 hours at the falls, and you are back in Marrakech in the early evening. Timing can shift slightly with traffic and your pace on site.

The Ouzoud Waterfalls are about 150 to 160 km north-east of Marrakech, in Azilal Province in the central High Atlas. The drive takes about 3 hours each way by road. That is why the trip is a full day, with around 3 to 4 hours at the falls.

We use a 7-seat minivan for groups of 1 to 7 people and a 17-seat minibus for groups of 8 to 17. The vehicle is chosen by the size of your group and is used only by your group for the whole day.

Yes, children are welcome and many families do this trip. Tell us the ages when you book so we can plan the walk and the stops. The paths have steps and slopes, so pushchairs are hard on the way down and a baby carrier is easier. If you need a child seat, mention it when you book and we will tell you what is possible.

From the top, a paved path lined with cafés and stalls goes down to the foot of the falls in about 20 minutes, then you climb back up. There are steps and slopes, and paths on both banks if you want to walk more. Most people with normal fitness manage it at their own pace.

The way down is easy for most people, the way back up is the tiring part because of the steps and slopes. Take it slowly and stop at the terrace cafés. Tell us about any mobility concerns when you book: on a guided day, the guide adapts the route and the pace to your group.

Your driver drives you there and back and waits while you visit; the driver is not a tour guide. A local guide at Ouzoud walks with you to the falls and viewpoints, explains the site and helps with the boat and lunch. The guide is included in the private tour and optional with transport only.

No, you can walk to the falls on your own, as the main path is easy to follow. A guide is useful if you want to know the viewpoints, the quieter path on the other bank, help with the boat and lunch, and someone to explain the site and the macaques. Read why a local guide helps.

Yes. Local boatmen run decorated rafts at the foot of the falls for a short ride towards the spray. It runs only when the water level and weather allow. We can add it to your day as an option, and it is included in the premium day. Ask for a life vest before boarding, especially for children.

Terrace restaurants on both banks face the falls and serve Moroccan home cooking: tagines, salads, bread and often fruit or mint tea. We can book lunch for you as an option, and it is included in the premium day. Drinks are not included. Read more on our boat and lunch page.

Tell us when you book and we pass your needs to the restaurant: vegetarian, no pork, allergies or simple food for children. Vegetable tagines and salads are always on these menus. The kitchens are small and family-run, so for a serious allergy please remind the staff on the day as well.

Very likely. A free-living troop of Barbary macaques lives around the falls and is used to people, so they often come close to the paths and terraces. They are wild animals of an endangered species, so watch them calmly, keep a little distance and keep food out of sight.

Please do not. Barbary macaques are listed as Endangered by the IUCN, and research has linked feeding by tourists to stress, aggression and the splitting of the Ouzoud troop. Keep snacks in your bag, do not hold food out to them and avoid sudden movements if they come close.

The falls flow all year. Spring usually has the strongest flow, while the water is lower in late summer. Summer is hot and busy, especially at weekends, and is the season when people swim in the pools. Winter is cooler and quieter, with a chance of rain that can make the paths slippery.

Light rain does not stop the trip, but paths get slippery and heavy rain can turn the water red-brown and stop the boat rides. If weather makes the trip unsafe, such as a storm or a closed road, you choose between a new date and a full refund of your deposit.

People do swim in the pools at the foot of the falls and downstream in summer. Swimming is at your own risk: stay away from the falling water, keep children within reach, and avoid swimming after heavy rain, when the water turns red-brown. Bring a swimsuit and a towel if you plan to.

Wear walking shoes or sandals with good grip, bring a hat, sun cream, water, a light layer for the spray, cash in small notes for drinks and tips, and your phone in a zip bag. Add a swimsuit in summer and a jacket in winter. No luggage is needed for a day trip.

Tips are not included in the price and are entirely up to you. If you were happy with your day, a tip for the driver and the guide is appreciated, in cash at the end of the trip. There is no fixed amount and no obligation.

The main path at the falls is well used and you travel with a licensed driver. Take care on wet steps and near the water, keep children close, ask for a life vest on the rafts and do not feed the macaques. If weather makes the trip unsafe, we offer a new date or a refund of the deposit.

Yes. Ouzoud Excursions is operated by Visit Morocco Trips, a Moroccan company holding a tourist transport licence (agrément de transport touristique n° 1550/TOUR/2018), as required in Morocco for road tourist transport. Your vehicle and driver work under this licence, and our full legal details are on the about page.

Tell us when you book what you would like to see. The drive is about 3 hours each way, so a long detour shortens your time at the falls. Nearby sites include the Bin El Ouidane reservoir and the Imi n'Ifri natural arch near Demnate; we confirm what is possible and whether it changes the total.

Yes, there is no entrance fee for the falls themselves. On site you pay only for what you choose: drinks, food, the boat ride and purchases at the stalls, unless they are part of your offer. Our travel guide to Ouzoud covers the site in detail.