Ouzoud Excursions
These terms apply to all bookings made with Ouzoud Excursions, through our website, on WhatsApp or by email. By paying the deposit, you accept them on behalf of everyone in your group.
1. Booking
1.1. You can send a booking request through our online form, on WhatsApp (+212 661 454 738) or by email ([email protected]). No payment is taken at the request stage, and a request does not commit you to anything.
1.2. We reply with a written proposal: the offer, the date, the number of people, the vehicle, what is included and the total price.
1.3. Your booking is confirmed once we have received your deposit (see section 3). We then confirm the booking in writing, and the exact pickup time and place are confirmed before the trip.
1.4. Please check the details in our confirmation (date, number of people, pickup address) and tell us straight away if anything is wrong.
2. Prices and payment
2.1. All our trips are private. Prices are per vehicle for the whole group, not per person. They depend on the offer chosen (private transport, private tour or premium day), on the size of the group and therefore the vehicle, and on any options added. Our prices page explains how this works.
2.2. The total price is confirmed to you in writing before any payment. We do not add charges afterwards for anything that was included in that written total.
2.3. Unless your written proposal says otherwise, the price does not include: tips for the driver and guide, drinks, personal purchases, and anything that is not part of the chosen offer (for example lunch or the boat ride on private transport, unless you added them).
2.4. If the number of people changes after booking, please tell us.
3. Deposit and balance
3.1. To confirm your booking, you pay a deposit of 50% of the total price online through PayPal, with a PayPal account or with a bank card through PayPal.
3.2. The balance (the remaining 50%) is paid in cash to the driver on the day of the trip.
4. Cancellation by you
4.1. You can cancel free of charge up to 48 hours before the scheduled pickup time. Your deposit is then refunded in full.
4.2. If you cancel less than 48 hours before the pickup time, or if you do not show up at the agreed pickup point (no-show), the deposit is not refunded.
4.3. To cancel, write to us on WhatsApp or by email.
4.4. Refunds are made through PayPal, to the account or card used for the deposit.
5. Weather and safety
5.1. If the weather or the state of the roads makes the trip unsafe on the day (for example a storm or a closed road), we offer you the choice between a new date and a full refund of the deposit.
5.2. The decision to postpone a trip for safety reasons is taken by us, with the safety of the group as the only criterion. We tell you as early as possible.
6. Changes by us
6.1. The timings given before the trip, including the typical day (pickup around 8:00, about 3 hours' drive, around 3 to 4 hours at the falls, return in the early evening), are indicative. Traffic, road conditions and your own pace can change them.
7. Pickup and timing
7.1. We pick you up at the entrance of your hotel in Marrakech. For riads inside the medina, where cars cannot enter the lanes, we meet at the nearest gate or car park the vehicle can reach. The driver confirms the exact point. Our riad pickup page lists the usual meeting points.
7.2. Please be ready at the agreed time and give us a phone number that works on WhatsApp on the day. If you are running late, tell the driver. A late start may shorten your time at the falls.
7.3. The return time is agreed with the driver on the day, within the limits of the trip booked.
8. Children
8.1. Children are welcome. Please tell us their ages when you book, so we can plan the day and the vehicle.
8.2. The paths at Ouzoud have steps and slopes, so pushchairs are hard to use on the way down and back up.
8.3. Children remain under the responsibility of their parents or accompanying adults throughout the trip, including near the water and the macaques.
9. Behaviour and macaques
9.1. Seat belts must be worn in the vehicle, and passengers must follow the driver's safety instructions.
9.2. The Barbary macaques at Ouzoud are wild animals of an Endangered species. We ask all guests not to feed or touch them, to keep their distance and to keep food out of sight. Our Ouzoud guide explains why.
9.3. Please respect the site, the local people and the other visitors, and take your rubbish with you.
10. Liability
10.1. We are responsible for the private transport and the services included in your written proposal.
10.2. Activities you choose to do on site, such as walking the paths, swimming or the boat ride run by local boatmen, are done at your own risk. Follow the advice of your guide or driver, wear suitable shoes and take care on wet or uneven ground.
10.3. We are not responsible for the loss of or damage to personal belongings, unless it is caused by our fault.
10.4. We recommend that you travel with personal travel insurance.
11. Tips
Tips for the driver and the guide are not included and are entirely up to you.
12. Complaints
If something is not right on the day, please tell the driver or contact us on WhatsApp straight away, so we can try to fix it while it still matters. After the trip, you can write to [email protected] with the details of your booking, and we will reply in writing.
13. Operator identity
Ouzoud Excursions is a brand of Visit Morocco Trips, a tourist transport company based in Marrakech, Morocco. More about us on our about page.
- Operator
- Visit Morocco Trips
- Tourist transport licence
- 1550/TOUR/2018
- Trade register (RC)
- 92543
- ICE
- 002184941000053
- Patente
- 47900852
14. Applicable law
These terms are governed by Moroccan law. We will always try to settle any disagreement amicably first. If that is not possible, the competent courts of Morocco have jurisdiction.
For any question about these terms, contact us. How we handle your personal data is explained in our privacy policy.